Field Service Technician | Lancaster, PA

Field Service Technician

Employment Type: Full-time
Job Type: Service and Repair
Education: High school graduate / Vocational School
Experience: 1-3 years mechanical, electronics and hydraulic experience
Industry: Material Handling – Industrial maintenance
Required Travel: Daily


Pengate Handling Systems, Inc. is a leader in the Material Handling markets we serve throughout the North-East. We are a strong and growing company with a history of stable performance and focus on our customers. If you are looking for a challenging career where you can advance and make a difference, Pengate is the place for you!  As such, we invest in our associates through career development, continued training, advancement opportunities, job stability, competitive compensation & benefits within a culture unlike any other.

Job Summary:  We are looking for a strong candidate to add to our Field Service team. As a Field Service Technician, you will be undertaking duties that include pre-start checks, planned maintenance and breakdown repairs.

 

Duties and Responsibilities:

  • Effectively analyze problem situations pertaining to breakdowns of customer equipment and recommend necessary action(s) to correct situation

  • Exhibit a professional demeanor and promote goodwill between the company and customers by providing a superior level of customer service

  • Perform necessary repairs and/or modifications to correct or change analyzed situation in a productive manner

  • Perform scheduled maintenance on equipment for contracted customers according to Pengate's Scheduled Maintenance policy and procedures

  • Prepare necessary documentation relating to individual service calls in a neat and accurate manner

  • Follow safety rules and ensure hazardous waste is disposed of properly

  • Maintain parts and supplies inventory in service van

  • Maintain service van inside and out to ensure it is clean, organized and hazard-free

  • Assure regular maintenance is performed on service van (i.e. oil changes, tire rotations, etc.) and that required repairs are completed

  • Possess a valid driver’s license and maintain a clean motor vehicle record, per company policy

  • Provide personal tools required for performing the job effectively and safely

  • Keep work area clean and clutter-free; keep tools clean and in good repair

  • Follow customer safety and housekeeping guidelines when performing repairs at customer site

  • Provide shop/field training to new-hire technicians to supplement formal training programs

  • Perform other duties as assigned


Qualifications:

  • Effectively communicate with customers, management, and co-workers
  • Read and interpret schematics
  • Read and understand necessary service and training manuals
  • Follow verbal and/or demonstrated instructions
  • Perform arithmetic calculations involving fractions, decimals and percentages
  • Maintain a robust understanding of industry innovations and product availability in order to make recommendations based on customer needs
  • Effectively utilize volt, ohm, multi-meters and oscilloscope
  • Demonstrate a thorough mechanical and electrical aptitude
  • Demonstrate work safety practices, including use of appropriate safety equipment (such as safety glasses, harnesses, etc.) when needed
  • Perform heavy physical work, occasionally exerting in excess of 125 pounds of force, frequently up to 50 pounds of force, and constantly up to 20 pounds of force
  • Perform activities such as climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and grasping
  • Safely operate drills, grinders, presses, forklifts, hoists, overhead cranes, and personal hand tools
  • Draw upon available support resources within the company and recognize appropriate situations to do so
  • Work within a variety of environments, including manufacturing, distribution, cold storage, and outdoor exposure to elements with the understanding that potential exposure to equipment-related and/or dangerous chemical/solvent hazards may occur if proper safety procedures are not followed
  • Perform duties beyond typical working hours and/or on weekends, based on customer needs
  • Possess a familiarity of PC applications (laptop/tablet) to diagnose equipment issues

 

Qualified candidates should email their resume (containing employment history, educational background and salary history) to: hr@pengate.com