Service Department Administrator, Jobs in Albany NY, Job Opportunities Albany NY, Material Handling Jobs

Employment Type: Full-Time
Job Type: Administrative
Education: Minimum High School Diploma (or equivalent)
Experience: 2 years' experience in Customer Service environment
Industry: Material Handling –Service Administration
Required Travel: None

Pengate Handling Systems is a leader in the material handling markets it serves throughout the northeast. Our dealership sells and services the Raymond line of forklifts and associated material handling equipment to a variety of customers, enabling them to substantially improve efficiency and productivity. Think about it: almost everything we eat, drink, wear, or use is moved with the equipment and systems that material handling companies sell and maintain. If you're looking for a challenging career where you can advance and make a difference, Pengate is the place for you. We invest in our associates through career development, continued education, opportunities to advance, job stability, competitive compensation and great benefits, all within a warm, inviting culture.

Job Summary: We're currently seeking a strong, customer-focused individual to add to our Service team in Albany, NY. As a Service Department Administrator, you'll be responsible for receiving incoming service calls from customers, interacting with service technicians, and facilitating the distribution of service-related information between customers, technicians, and other Pengate departments.The ideal candidate should have a minimum of 2 years of experience in the material handling industry. He/she should also be highly organized, be able to multi-task, and possess advanced computer and communication skills. Service management or accounting-system experience is a plus.

Challenge yourself! Join our dynamic, successful team today!

Why Work for Us?

• Competitive Wages
• Health Insurance (Medical, Prescription, Dental, Vision)
• Paid Vacation & Sick Time
• Paid Holidays
• 401k with Company Match
• Company-Paid Group Term Life Insurance

About the Opportunity:

• Receive service calls from customers
• Process work orders utilizing our current business-management system
• Handle special billing needs of customers
• Maintain and accurate database
• Provide support for technicians in order to maintain maximum efficiency
• Process warranty claims
• Track technicians' weekly time through reports, and verify that all time has been billed
• Receive, review, and distribute paperwork
• Complete installation reports for all new equipment
• Order parts and follow up on parts issues for technicians
• Issue purchase order numbers to vendors as needed
• Support policies and procedures of company computer systems and company itself
• Coordinate service with sub-contractors at customer locations
• Arrange freight for service and support equipment and materials
• Perform other duties as needed

Required Skills & Qualifications:

• Minimum High School diploma or equivalent
• Minimum 2 years of experience in a customer service environment (billing experience is desired)
• Possess PC/Mainframe data-entry experience and strong computer skills
• Proficiency in MS Office (Excel and Powerpoint in particular)
• Possess a good sense of urgency with the ability to handle frequently changing priorities and tasks
• Possess excellent communication skills (written, verbal, aural)
• Possess demonstrated, excellent customer-service skills
• Ability to work in a fast-paced environment