Service Link App

This first-call-fix technology combines imaging, geo-tagging, auto-messaging, and secure QR encryption to capture a clear snapshot of the equipment issue from the start. That information is transmitted directly into the service workflow, allowing technicians to arrive better prepared and reducing unnecessary back-and-forth. All service activity and real-time updates are delivered through the Carolina Handling Service App, keeping customers informed at every stage of the service call. From issue submission to technician dispatch and completion, visibility is built into the entire process. By streamlining communication and diagnostics upfront, this QR-driven service experience has resulted in a 60% increase in first-call fixes and a service completion rate that is up to six times faster, helping minimize downtime and keep operations moving.