Technology Project Specialist
Employment Type: Full-time
Job Type: IT, Service, Forklift Technology, Telematics Reporting Systems, Implementation Specialist
Job Title: Technology Project Specialist
Education: Associate's Degree in a technology-related progam (IT training)
Experience: 3-5 years IT or related field
Industry: Material Handling
Required Travel: Day trips, some overnight
Pengate Handling Systems, Inc. is a leader in the lift truck and materials handling markets we serve throughout the Northeast. We are a strong and growing company with a history of stable performance and focus on our customers. If you are looking for a challenging career where you can advance and make a difference, Pengate is the place for you! As such, we invest in our associates through career development, continued training, advancement opportunities, job stability, competitive compensation & benefits within a culture unlike any other. This is a career-enhancing position with a well-known and growing company.
Job Summary: We are rapidly growing our customer-technology practice, based in York, PA. We have an immediate need for a Technology Project Specialist to support our lift truck fleets and warehouse optimization software/hardware installations. The ideal candidate should possess an expertise in the following subject matters: supporting hardware installation, software implementation and data collection & analysis. Our clients range from regional grocery chains to the largest logistics companies in North America. We support customers through our offices in York, Pittsburgh and Pittston, Pennsylvania; Albany and Syracuse, New York; and remote locations in Massachusetts and Vermont.
Duties and Responsibilities:
- Install & configure server-based software as a hands-on project team member for a variety of customers in a commercial/industrial setting
- Install & configure forklift-based hardware components for the warehouse fleet optimization/telematics systems
- Support and administer 3rd-party applications
- Set up accounts, permissions and access
- Maintain database and/or record files with appropriate supporting material(s)
- Provide necessary training during facility installations so customers can manage the application(2) after they've gone live
- Provide ongoing support for all software, hardware and technical updates, as needed
- Collect & analyze information to help support actionable data for customer feedback
Qualifications:
- Demonstrate a high level of mechanical aptitude
- Possess exceptional customer service and presentation skills, with the ability to relate to a diverse range of audiences
- Demonstrate excellent communication skills, both written and verbal, to all levels of organization
- Possess strong problem-solving skills
- Demonstrate excellent organizational and time-management skills
- Exhibit a detail-oriented demeanor, with ability to handle multiple projects at once
- Demonstrate efficiency with the complete Microsoft Office suite
- Must possess a background in commercial networks & project leadership
- Demonstrate experience with server-based applications in a WiFi environment (not required, but highly emphasized)
- Possess a familiarity with Server 2008 R2 and Windows 7/8 Pro (not required, but highly emphasized)
- Able to manage complex and significant projects with ease
- Demonstrate an understanding of Labor Management & Warehouse Management Systems (not required, but a strong plus)
- Possess a valid Driver's License with good driving record
- Complete a favorable background check & pre-employment drug screen
Qualified candidates should email their resume (containing employment history, educational background and salary history) to: [email protected]