Material Handling Jobs in Central Pennsylvania: Service Coordinator

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Employment Opportunity: Service Coordinator - York, PA

Employment Type: Full-time
Job Type: Service Coordinator
Education: High school graduate (or equivalent)
Experience: Minimum 2 years' experience in the Customer Service field
Industry: Material Handling – Industrial maintenance
Required Travel: None

Pengate Handling Systems is a leader in the material handling markets it serves throughout the northeast. We're a strong, growing company with a history of stable performance and focus on customers. Our dealership sells and services the Raymond line of forklifts and associated material handling equipment to a variety of customers, enabling them to substantially improve their efficiency and productivity. Think about it: almost everything we eat, drink, wear, or use was moved with the equipment and systems that material handling companies sell and maintain. f you're looking for a challenging career where you can advance and make a difference, Pengate's the place for you. We invest in our associates via career development, continued training, opportunities to advance, job stability, competitive compensation and great benefits within a warm, inviting culture. We're proud to have been awarded as a “Dealer of Distinction” by the Raymond Corporation.

We're currently seeking a strong, customer-focused individual to add to our service team in York, PA. As a Service Coordinator, you'll be responsible for receiving incoming service calls from customers, interacting with service technicians, facilitating service billing, and overseeing the distribution of service-related information between customers, technicians, and other departments. The ideal candidate will have a minimum of 2 years’ experience in the material handling industry, be highly organized, possess advanced computer skills and excellent communications skills, and be able to easily multi-task. Service management or accounting system experience is a plus.

Challenge yourself! Join our dynamic, successful team today!


Why Work For Us:

  • Competitive Wages
  • Great Insurance Options with Low Premiums
  • Paid Vacation/Sick Time
  • Paid Holidays
  • 401k with company match
  • Company-Paid Group Term Life Insurance

About The Opportunity:

  •  Receive service calls from customers
  • Process work orders utilizing the current Pengate business-management system
  • Handle special billing needs of customers
  • Maintain an accurate database
  • Provide support for technicians to obtain maximum efficiency
  • Process warranty claims
  • Track technicians' weekly time via reports in order to verify all time is appropriately billed
  • Receive, review, and distribute paperwork
  • Complete installation reports for all new equipment
  • Order and follow up on Parts issues for technicians
  • Issue purchase order numbers (PO #s) to vendors as needed
  • Support the policies and procedure of the Pengate computer system and company as a whole
  • Coordinate service with subcontractors at customer locations
  • Arrange freight for service and support equipment and materials
  • Perform other duties as needed

Required Skills:

  • Minimum of high school diploma (or equivalent)
  • Minimum of 2 years' experience in a customer-service environment (billing experience a plus)
  • PC/mainframe data entry experience; strong computer skills
  • Proficiency in Microsoft Office applications (Excel and Powerpoint in particular)
  • Good sense of urgency with the ability to handle frequently changing priorities and multiple tasks at once
  • Excellent communication skills (written, verbal, aural)
  • Able to work independently as well as be a positive team player
  • Self-motivated with a strong drive for both accuracy and success
  • Excellent organizational and time-management skills
  • Demonstrated success in customer service
  • Resilient; able to work in a fast-paced environment

If you're interested in applying for this position, send your resume (containing employment history and educational background), along with your accompanying cover letter to: hr@pengate.com.