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Employment Opportunity
Service Dispatcher/Billing Specialist - Albany, NY

Employment Type: Full-Time
Job Type: Administrative
Education: Minimum High School Diploma (or equivalent)
Experience: 2 years' experience in Customer Service environment
Industry: Material Handling –Service Administration
Required Travel
: None

Pengate Handling Systems is a leader in the material handling markets it serves throughout the northeast. Our dealership sells and services the Raymond line of forklifts and associated material handling equipment to a variety of customers, enabling them to substantially improve efficiency and productivity. Think about it: almost everything we eat, drink, wear, or use is moved with the equipment and systems that material handling companies sell and maintain. If you're looking for a challenging career where you can advance and make a difference, Pengate is the place for you. We invest in our associates through career development, continued education, opportunities to advance, job stability, competitive compensation and great benefits, all within a warm, inviting culture.

Job Summary: We're currently seeking a strong, customer-focused individual to add to our Service team in Albany, NY. As a Service Department Administrator, you'll be responsible for receiving incoming service calls from customers, interacting with service technicians, and facilitating the distribution of service-related information between customers, technicians, and other Pengate departments. Previous material handling experience is a plus.

Challenge yourself! Join our dynamic, successful team today!


  • Competitive Wages
  • Health Insurance (Medical, Prescription, Dental, Vision)
  • Paid Vacation & Sick Time
  • Paid Overtime (as necessary)
  • Paid Holidays
  • 401k with Company Match
  • Group Term Life Insurance

Duties and Responsibilities:

  • Receive service calls from customers
  • Process work orders using our current business-management systems
  • Handle special customer billing needs
  • Maintain an accurate database
  • Provide support for technicians for maximum efficiency
  • Process warranty claims
  • Track technicians' weekly work hours through reports, and verify all hours have been billed
  • Receive, review, and distribute paperwork
  • Complete installation reports for all new equipment
  • Order and follow up on parts issues for technicians
  • Issue purchase-order numbers to vendors as needed
  • Support company and computer-system policies and procedures
  • Coordinate service at customer locations with subcontractors
  • Arrange freight for service and support equipment and materials
  • Perform other duties as needed


  • PC/Mainframe data-entry experience and strong computer skills
  • Proficiency in Microsoft Office (Excel and Powerpoint in particular)
  • Good sense of urgency and the ability to handle changing priorities and multiple tasks at once
  • Excellent communication skills (written, verbal, aural)
  • Ability to work well in a team setting
  • Self-motivated with exceptional time-management and organization skills
  • Demonstrate excellent customer service skills
  • Ability to work in a fast-paced environment; resilient

If you're interested in applying for this position, send your resume (containing employment history and educational background), along with your accompanying cover letter to: hr@pengate.com.