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Employment Opportunity
Service Dispatcher/Billing Specialist - Albany, NY

Employment Type: Full-Time
Job Type: Administrative
Education: Minimum High School Diploma (or equivalent)
Experience: 2 years' experience in Customer Service environment
Industry: Material Handling –Service Administration
Required Travel
: None

Pengate Handling Systems is a leader in the material handling markets it serves throughout the northeast. Our dealership sells and services the Raymond line of forklifts and associated material handling equipment to a variety of customers, enabling them to substantially improve efficiency and productivity. Think about it: almost everything we eat, drink, wear, or use is moved with the equipment and systems that material handling companies sell and maintain. If you're looking for a challenging career where you can advance and make a difference, Pengate is the place for you. We invest in our associates through career development, continued education, opportunities to advance, job stability, competitive compensation and great benefits, all within a warm, inviting culture.

Job Summary: We're currently seeking a strong, customer-focused individual to add to our Service team in Albany, NY. As a Service Department Administrator, you'll be responsible for receiving incoming service calls from customers, interacting with service technicians, and facilitating the distribution of service-related information between customers, technicians, and other Pengate departments.The ideal candidate should have a minimum of 2 years of experience in the material handling industry. He/she should also be highly organized, be able to multi-task, and possess advanced computer and communication skills. Service management or accounting-system experience is a plus.

Challenge yourself! Join our dynamic, successful team today!


Why Work for Us?

  • Competitive Wages
  • Health Insurance (Medical, Prescription, Dental, Vision)
  • Paid Vacation & Sick Time
  • Paid Holidays
  • 401k with Company Match
  • Company-Paid Group Term Life Insurance

About the Opportunity:

  • Receive service calls from customers
  • Process work orders utilizing our current business-management system
  • Handle special billing needs of customers
  • Maintain and accurate database
  • Provide support for technicians in order to maintain maximum efficiency
  • Process warranty claims
  • Track technicians' weekly time through reports, and verify that all time has been billed
  • Receive, review, and distribute paperwork
  • Complete installation reports for all new equipment
  • Order parts and follow up on parts issues for technicians
  • Issue purchase order numbers to vendors as needed
  • Support policies and procedures of company computer systems and company itself
  • Coordinate service with sub-contractors at customer locations
  • Arrange freight for service and support equipment and materials
  • Perform other duties as needed

Required Skills & Qualifications:

  • Minimum High School diploma or equivalent
  • Minimum 2 years of experience in a customer service environment (billing experience is desired)
  • Possess PC/Mainframe data-entry experience and strong computer skills
  • Proficiency in MS Office (Excel and Powerpoint in particular)
  • Possess a good sense of urgency with the ability to handle frequently changing priorities and tasks
  • Possess excellent communication skills (written, verbal, aural)
  • Possess demonstrated, excellent customer-service skills
  • Ability to work in a fast-paced environment

If you're interested in applying for this position, send your resume (containing employment history and educational background), along with your accompanying cover letter to: hr@pengate.com.