Material Handling Jobs, iWAREHOUSE, Technology Solutions, Project Management

Employment Type: Full-time
Job Type: Material Handling -Technology Project Management
Education: High School diploma or equivalent
Experience: Some mechanical experience, preferably in the Materials Handling business, is preferred
Industry: Material Handling –iWAREHOUSE Technology Solutions
Required Travel: Frequent

Pengate Handling Systems is a leader in the Material Handling markets it serves throughout the Northeast. We're a strong and growing company with a history of stable performance and focus on our customers. If you're looking for a challenging career where you can advance and make a difference, Pengate is the place for you. We invest in our associates through career development, continued training, job stability, competitive compensation and great benefits--within a culture unlike any other.

Job Summary: The Used Equipment Specialist is responsible for proactively sourcing used equipment and accessories, coordinating with the sales team to provide quotes for clients, ensuring inventory levels are maintained, and working with our energy solutions department and outside vendors to source power for all trucks. The successful candidate will work with our rental and shop staffs to determine reconditioning costs and provide quotes to the sales teams. He or she will also be responsible for achieving set departmental financial objectives.

Challenge yourself! Join our dynamic, successful team today!

Benefits:

• Competitive Wages
• Health Insurance (Medical, Prescription, Dental, Vision)
• Paid Vacation & Sick Time
• Paid Holidays
• 401k with Company Match
• Group Term Life Insurance
• Product-specific Training

Duties and Responsibilities:

• Conduct customer Kickoff Calls and Follow Up calls to review progress and customer
  profile completion
• Utilize customer profile for managing and measuring the progress of assigned projects
• Work with customer and Raymond on network integration
• Provide Installation Packet E-mail to Installing Technician (including all documents,
  passkeys, specific instructions, part list needed, truck list, etc.)
• Send flash drive with most current software and wireless profile to installing technician
• Be primary contact and aid with installation projects
• Build Customer Database and load to server/send to Raymond Corp to load to server
• Coordinate shared tools to be sent to installing tech for specific jobs-- i.e. 4750 program
  cables, iBattery interface modules, etc
• Perform implementation, including customer training and go-live
• Provide post-implementation system and IT support
• Perform after-market server and gateway training. "Refreshers" or when there is a
  customer personnel change
• Troubleshoot reporting issues
• Monitor server response messages and proactively engage customers
• For certain legacy customers, respond to non-scheduled customer iWarehouse
  data/report/meeting requests
• Meet regularly with manager to review status of current and pending jobs
• Attend continual training programs/meetings to develop and maintain knowledge and
  skills associated with all position-associated products
• Develop and implement continuous improvement projects related to
  iWarehouse products installations and implementations
• Perform hardware troubleshooting and repairs on installed equipment

Qualifications:

• Experience with, or able to adapt quickly to, software implementation and data analytics
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Deep understanding of Microsoft operating system and software suite (Word,
  PowerPoint and Excel), MS Windows OS, Web sharing/Screen sharing tools (Teams,
  GoToMeeting, WebEx), etc…
• Communicate effectively with all levels of employees and customers
• Maintain a mature, professional appearance at all times
• Willingness to work off hours as needed or specified
• Willingness to work out of town as needed or specified
• Willingness to comply with employee handbook